Our Guarantee

Balcon.me Ltd is an open and transparent business.

 

🌿We want to give our customers the best possible experience of working with us. So it’s important to us that you know exactly what to expect from us and our service.

 

🌿We don’t want to hide behind complicated terms and conditions or the smoke and mirrors of legal jargon. So we have created a simple statement of guarantee which we consider to be a legally binding agreement with you.

 

🌿Once we have agreed a project with you, we will send you a quote. We ask that you look at this in detail to make sure that you are happy with the size and colour of planters. Once we have made the order, we cannot change this, as every planter is fabricated and powder-coated to order.

 

🌿When your project is agreed, you will see 2 payments are due on your invoice. The first payment is due immediately. This is to pay for plants and materials because we also pay our suppliers up front, in full. We order planters to be made individually and we hand-pick plants that we think will work for your planting design.

 

🌿Once you have made the first payment, we consider this as a financial commitment to you and a legally binding contractual agreement to deliver your project. On the day we deliver your project, you will receive a reminder to make the second payment due on your invoice.

 

🌿We will deliver your project in an agreed timeline with you. We will keep you informed of any changes to that timeline. Sometimes suppliers and growers are not able to keep their commitments to us because the weather can have a serious impact on how plants grow. If that is the case we will let you know with plenty of notice.

 

🌿When delivering to your home, we will respect your home, your privacy and your neighbours. If we have agreed a delivery time and that has to be changed due to circumstances beyond our control, we will let you know. If we are going to be late we will tell you.

 

🌿Once we have installed the project, you will be responsible for maintaining the planters you have purchased from us. The planters are guaranteed against rust for a period of 2 years. We also guarantee them against frost and sun damage for a period of 2 years.

 

🌿When we put together your planting collection, we define three types of plants: seasonal plants, signature plants and specimen plants. 

  • Seasonal plants are small bedding plants we use to add colour and which die off at the end of the season. You can easily replace them from any plant store.

  • Signature plants are the main structural, evergreen, plants we use to create the planting design. If you care for them as we suggest and they do not lack water, then they will last indefinitely. If any signature plant dies within the first month of us planting up your project and it is not a problem with too much or too little water, we will replace it free of charge.

  • Specimen plants are single itemised plants we have planted at your request. We will replace a specimen plant that does not survive within 3 months if it is not a problem caused by lack of care. 

     

🌿We choose plants that will survive exposed and windy positions. If your plants get damaged we will happily help you choose new plants. However you will have to pay us for the replacements.

 

🌿Unless you are signed up to our Maintenance Package, you are responsible for looking after your plants. It is important that you follow our Aftercare instructions to ensure your planting collection is at its best all the time.

 

In turn, we politely ask the following from you:

 

🌿check how your project might affect your neighbours

🌿read the quote carefully before signing

🌿pay your invoices on time as agreed

🌿be available at the arranged time of delivery and installation

🌿make parking available to us where possible

🌿tell us how to get into your building and home

🌿clear access to the space where we are installing your planters

🌿offer appropriate use of toilet and handwashing facilities

🌿provide us with drinking water if required

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